Refund Policy
Last updated: June 1, 2026
We want you to be satisfied with SignalLift paid reports and subscriptions. This Refund Policy explains how refunds work for purchases made through our website.
1. Merchant of record
Payments are processed by Paddle.com, our merchant of record. Your receipt and payment method will show Paddle. Refunds are issued according to this policy and Paddle’s applicable payment rules.
2. One-time reports (Teardown — $9)
- If you are unsatisfied with a paid teardown report, contact us within 14 days of purchase at [email protected] with your order email and domain audited.
- We may offer a full refund, a revised report, or store credit if we cannot deliver the described deliverable due to a fault on our side.
- Refunds are not available if you have already received the full paid deliverable and the issue is solely disagreement with subjective SEO opinions or estimates.
3. Subscriptions (Monitor — $19/month, Agency — $49/month)
- You may cancel future billing at any time through the subscription management link provided by Paddle or by contacting us.
- After cancellation, access continues until the end of the current paid period unless otherwise stated at checkout.
- For billing errors or duplicate charges, contact us within 14 days for a correction or refund of the erroneous charge.
- We generally do not refund partial months already served, except where required by law or where we failed to provide the service.
4. How to request a refund
Email [email protected] with:
- Your purchase email
- Date of purchase
- Domain or product purchased
- Brief reason for the request
We aim to respond within 3 business days. Approved refunds are processed through Paddle to your original payment method and may take 5–10 business days to appear depending on your bank or card issuer.
5. Chargebacks
If you have a problem with a charge, please contact us first so we can resolve it. Unwarranted chargebacks may result in suspension of access to paid features.